When will my order ship?

Most orders are shipped 1-3 days from the time they are placed (all check/money orders and fax orders are processed upon receipt of payment, and are cancelled if payment is not received within 10 business days from the order date). Once an order is complete and ships from our warehouse, you will receive an email letting you know the items have shipped and how to track them.

What if I never received my order?

If you believe that you should have already received your order please visit the Order Status. If the status shows as "pending," your order is still being processed. Processing may take longer than usual if we require verification of the order, if an item was out of stock, or if a charge was declined. In each instances, we will send an email to you and await a response before final processing takes place.

If the order's status is "shipped," you can track your order using the UPS tracking numbers in the ORDER STATUS menu. If there's still any trouble or confusion, please give us a call or email sales@litezpeed.com and we will get to the bottom of it.

If your order was shipped via UPS, go to www.ups.com and "track" your order using the tracking number(s) emailed to you when the order was shipped. If your order was shipped via USPS and you received a delivery confirmation number(s) in your email when your order was shipped, go to www.usps.gov to learn more about the delivery of your package. If you are still having troubles please give us a call!!

Can I adjust or cancel my order, or items in my order?

You can update or edit your order at any time until it ships from our warehouse. It's easy to tell if an order has or has not shipped. Just view your Order page and look for the order number you're interested in. If the order's status is "pending", you can make changes by canceling items from your account page, or calling us to have items added to your order. If the order's status is "shipped", then it has been shipped from our warehouse, and, of course, no further adjustments can be made.

What if I didn't receive my entire order?

There are a few reasons for why you may have not received your entire order. In some instances, items are cancelled from orders by customers and are not shipped. On rare occasions, items may also be sold out. While this is rare, customers will always be notified by email about out of stock items.

When will I be charged for my purchases?

Please remember that regardless of the payment method you choose, you will not be billed until your order is fully assembled and shipped from our warehouse.

What's your privacy policy?

Our privacy policy is simple and clear. We NEVER give ANY of your personal information to ANYONE. Period. Can't beat that, eh?